EMS Tablet Support Technician (Contractor)

We are seeking a skilled EMS Tablet Support Technician to provide technical support for EMS ePCR/ETHAN tablets and their components. This role involves managing tablet inventory, assignments, installations, and training while troubleshooting hardware and software issues. The ideal candidate will have expertise in teleconferencing software and mobile broadband technologies to ensure seamless operations and compliance.

Key Responsibilities

• Maintain imaging, distribution, and updates for EMS ePCR tablets.
• Install and troubleshoot hardware and software.
• Manage and troubleshoot remote management and teleconferencing tools.
• Assist with resolving mobile broadband hardware and software issues.
• Handle special projects as assigned.

Qualifications

• Education: Bachelor’s degree in Computer Science, MIS, or a related field.
• Experience: At least three years of professional experience in systems analysis, design, or programming. Preferred experience in wireless technologies, teleconferencing tools, and remote management systems.
• Knowledge:
  • Strong understanding of HIPAA compliance and data preservation.
  • Familiarity with teleconferencing tools such as Cisco Jabber and Microsoft Teams.

Competencies

• Analytical skills to solve complex technical problems.
• Ability to interpret and apply technical guidelines, policies, and procedures.
• Effective communication skills for internal and external interactions.

Work Conditions

• Occasionally requires light lifting of equipment (20-40 lbs).
• May involve minor discomforts, such as suboptimal temperature conditions or extensive computer use.
• Physical skills: Precise hand-eye coordination for handling technical equipment and tools.

Impact of Role
Errors in work can lead to expense, inconvenience, and potential loss of critical EMS patient care data. This role requires independent decision-making and careful analysis under general supervision.

Why Join Us?
This is an opportunity to play a vital role in supporting EMS technology and ensuring reliable systems for critical healthcare services. Your contributions will have a direct impact on patient care and organizational success.

Apply Today
If you meet the qualifications and are excited about this opportunity, we’d love to hear from you!