CUSTOMER SERVICE REPRESENTATIVE II

The primary responsibility of this position will be to assist in the support of certain daily functions within the customer service section, including responding to customers’ concerns received via phone, mail, email, and face-to-face walk-ins. The employee assists with the processing of permits, citation entry, and payment processing. The employee dispatches boots for scofflaws. The employee processes and updates data in the database. The employee performs other duties as requested.

KNOWLEDGE: Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE: Two years of administrative or customer service related experience are required.