Administrative Assistant

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of
these facilities. Duties include greeting the public and providing general information on services offered
in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and
complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory
for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and
physicians
MINIMUM REQUIREMENTS
Education
• High School or equivalent
Experience
• 1 – 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills and Abilities
• Working knowledge of office equipment including computers, calculators, copiers, printers, and
fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality
This description is intended to describe the general nature and level of work being performed by individuals assigned to this job. The
description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required of staff so assigned.
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WORK CONDITIONS
Work Environment
• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families.
Work Postures
• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently
Physical Demands
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers
and phone usage
Work Hours
• Working beyond “standard” hours as the need arise