PRINCIPAL ACCOUNTABILITIES OF POSITION:

To assist in accomplishing the goals and objectives of the office by exercising multitasking, decision-making, and critical thinking skills.

Role of Staffing Support

The Staffing Support — the inside salesperson — in a LaneStaffing office plays a vital role because the Staffing Support is the link between both the client companies and the associates (temporary employees). The Staffing Support consistently exercises discretionary judgment in administering LaneStaffing systems and procedures in recruiting, hiring, and assigning associates to clients within the Office territory. The Staffing Support is also responsible for retaining qualified associates and for inside sales, including responsibility for increasing sales and hours by making telephone sales calls for a portion of each day.

If a Staffing Support can assign a high percentage of associates and keep a greater number of associates working longer, the results are increased revenue, reduced recruiting costs, and better service to clients.

Clients appreciate and come back for quality service. It is the Staffing Support who takes the job order, assigns the associate, and follows up to ensure client satisfaction. It is the quality of service that causes a client company to select one staffing service over another.

Service is based on people, and people are never perfect. However, a good Staffing Support can smooth out difficulties resulting from human imperfections and assure both quality and quantity in terms of associates and assignments.

OFFICE STAFF AND DUTIES

1. Recruiting and Employment

• Develops and maintains recruiting sources to ensure consistent applicant
• Receives and processes inquiry calls from applicants and
• Conducts job interviews, administers and scores tests, evaluates applicant skills, abilities, and
• Verifies professional/personal references and employment history through written and verbal communication with all available reference sources.
• Verifies degrees, certifications, and
• Determines applicant
• Completes employment process by auditing all applicant-completed documents and conducts orientations about LaneStaffing policies, procedures, compensation, benefits, and the employer/employee relationship.

• Determines associate compatibility and availability and assigns to
• Assures that reasonable accommodations are made to provide access to the LaneStaffing employment process for individuals with limitations and ensures that clients also provide reasonable accommodations for work site needs.
• Assigns associates to client accounts, advising associates of client’s location, the person to whom they will report, working conditions, essential job functions, work schedule, pay rate, and all other pertinent information.

2. Client Relations

• Conducts periodic sales and service calls* on existing and potential clients to identify and solve problems as well as stimulate greater business opportunity.
• Analyzes client’s operation and develops and presents alternative staffing strategies suited to client specific needs.
• Receives and processes inquiry calls from clients and
• Receives job orders and ascertains client’s essential job function requirements, FLSA exemption status, and assignment details.
• Tours client facilities periodically to observe working conditions, production requirements, presence of legal posters, and Material Safety Data Sheets.
• Determines basic OSHA compliance and investigates
• Advises clients concerning bill rates and pertinent assignment-related
• Research issues and advises Clients about employment laws and practices relevant to co-employment and effective employee relations practices.

* Must maintain a valid state driver’s license.

3. Employee Relations

• Gathers associate work performance data from clients in accordance with LaneStaffing quality assurance procedures.
• Monitors and records associate performance and provides necessary
• Provides associate counseling and appropri4te disciplinary action to correct performance
• Terminates unsatisfactory
• Receives, investigates, and processes associate complaints arid allegations of discrimination, harassment, and other worksite problems.
• Ensures the local LaneStaffing office complies with federal, state, and municipal statutes and regulations governing the employment process and co-employment relationships.

4. Administration

• Applies LaneStaffing policies and procedures in resolving timecard errors and client billing discrepancies to ensure the accurate and timely delivery of paychecks and invoices.
• . Meets with Sales Representative daily to review progress on accounts and other pertinent client information.
• Maintains client good will and helps collect delinquent accounts, including negotiating payment with client decision-makers.

5. Sales

• Spends a portion of each day making telephone sales calls to fill client needs and provide assignments for quality associates and candidates.
• Shares information with outside sales representatives to increase sales and

OTHER DUTIES

• Maintains reference material on applicable employment laws.
• Maintains awareness of local labor market, business conditions, activities of competing companies, and industry-related trends.
• Prepares and submits activity reports, ideas, and articles for the LaneStaffing associate
• Other projects and activities as assigned

SUPERVISORY RESPONSIBILITY

• Provides administrative supervision of up to 150 LaneStaffing associates

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Primary activities are within a well-lit, climate-controlled
• Occasional trips to client locations require travel and potential exposure to unpleasant weather conditions.
• Ability to sit for extended periods and maintain the normal range of body
• Must be able to work effectively under the stress of multiple daily deadlines and
• Occasional out-of-town trips may be required to attend special events and training

MINIMUM EDUCATION

• Bachelor’s degree in business, marketing, or related field suggested, or equivalent education and experience in business, sales, customer service, or public relations.

KNOWLEDGE AND SKILLS

• Must have a working knowledge of the co-employment relationship and applicable federal and state employment laws including the Fair Labor Standards Act (FLSA), Title VII of the 1964 Civil Rights Act, the Americans With Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the Family and Medical Leave Act.
• Should have thorough knowledge of the staffing and placement services offered by LaneStaffing as well as pricing techniques and strategies.
• Should understand general business, office terminology, and basic computer
• Should possess strong interpersonal, communication, conflict resolution, and problem- solving
• Must be able to compose routine correspondence and